Troubleshooting Service Call
Lost power, malfunctioning devices, bizarre electrical behavior, smells of burning plastic, burning hot devices, flickering lights, nuisance tripping - there are many things that can go wrong with the electrical wiring inside your home. Finding the root cause is an art, and you want a trained electrician for the more confounding issues you may find in your home.
These issues, if left unresolved can spiral into far worse ones, including fires and electrocutions.
Call me to help with your problems. A service call buys you a clear diagnosis and includes repair labor if it is simple (bad splice, faulty outlet, bad breaker, etc). Any additional repairs required will always be clearly assessed and communicated, along with pricing, when needed and prior to starting work.
I do not engage in material markups or hidden fees either, unlike many of my competitors. I do not push unnecessary upgrades on my customers either as a means of upselling.
Troubleshooting Terms of Service
My Commitment to You
My goal is to solve your electrical problem completely, safely, and at the lowest reasonable cost. I know that “open-ended” repairs can be stressful, so I aim to make every visit clear, predictable, and fair. I’ll always explain what I’m doing and what your options are before continuing.
1. Standard Service Call
Each troubleshooting visit starts with a quoted price for the first hour of work.
- This first hour is the minimum charge for a visit.
- The price covers both diagnosis and any repair that can be completed within that time.
- Materials are billed separately at cost — there’s no markup.
If the repair takes more than one hour:
- Work continues automatically unless you prefer to pause.
- Additional time is billed at two-thirds of the first-hour rate, in 5-minute increments (for example, a $300 first-hour rate becomes $200 per hour afterward, or $17 per 5 minutes).
- Time ends once tools are packed up and the work area is cleaned.
If I discover the issue is larger than expected, I’ll stop and go over a fixed-price quote for the remaining work before proceeding.
2. Materials and Parts
If I need to pick up a part or material from a supplier:
- A $50 procurement fee applies.
- There’s no labor charge while I’m away getting materials.
- If the repair must pause until a part arrives, I’ll explain the timeline and cost before continuing.
3. What Troubleshooting Can Reveal
Electrical problems can range from simple loose wires to more complex issues hidden behind walls or involving utility equipment outside your home.
If I find that the problem is beyond standard troubleshooting or requires major additional work, I’ll explain exactly what’s going on and what your options are before any further charges occur.
4. What’s Not Included
My service does not include:
- Drywall repair
- Carpentry repair
- Painting or touch-up work
If access holes are needed for wiring, those repairs are the homeowner’s responsibility.
5. Professional Standards
All work is performed to current National Electrical Code (NEC) and local safety standards. My goal is to leave you with a home that’s safe, functional, and free of electrical worries — with pricing that’s always transparent and fair.